Operational excellence as a model for the construction industry is simple and effective as evident in its straightforward suppositions and processes. All it entails is that operations along the value chain should be adequately managed in a way in which customer value becomes central.There is also the necessity for cost reduction which enables the company to gain a competitive edge. When all activities within the organization’s management strata produce value and are efficient, it is the optimal point of operational excellence. There are many models applicable within the construction industry geared to achieve operational excellence. To know that a particular model is an operational excellence model, it must align to the following; reduce cost, increase the reliability of business processes, decrease working capital but increase productive results, and equally shorten cycle times in order to be able to respond to client demands in a more flexible and efficient manner.
Customer satisfaction is the goal of operational excellence yet industry productivity, growth and sustainability are also its hallmarks. The examination of the excellence models projected by stakeholders and scholars within the construction industry is an attempt to bring forth the best operational excellence model.This is attained in degrees which is why there is the clarion call for the unification of the best of these models to produce the most efficient operational excellence apparatus.
